Archive for June, 2008
Best Business Apology I’ve Ever Received
I had a few problems recently with my mortgage refinance. See, I began the process after the sub prime mortgage meltdown. By the time my application was begun, banks had started to look at all applicants pretty much like criminals. They required a bazillion more times the evidence of income, net worth, liabilities, and blood type than before. Jumping through hoops is not one of my favorite things anyway, particularly when someone tells me “that’s the last one,” and there is then presented one more, and another, and one more. You get the picture.
Then there were a few errors made my my broker, who happens to be a client and a friend. He’d missed some important information and that, too, contributed to the delays and collective frustration.
Eventually, I shared…
