Communication skills

Best is No Better

Communicating well is vital to success in the workplace at all levels of responsibility and influence. We need to skillfully communicate via spoken words, silence, body language and what we write in letters and emails. A skilled communicator conveys meaning and engenders trust while providing information about something important. Skilled communicators avoid platitudes and lingo because they distract the mind from what is most salient.

Lately, I have seen the word best used as a closing in emails. It looks something like, “Let’s talk later in the week. Best, Steve.” But, what exactly does the word best mean?

Best is a positive word. Its connotation is easy enough to understand. Best is as good as it can be. Maybe Steve is “sending me his best.” That idiom has been in…