Efficiency versus effectiveness
Thanks for the Ideas But That’s Not What I Asked
Have you ever noticed how frequently someone answers a question that you never asked? I’ve noticed that when I ask someone to help me with something I have wrestled with for a while I commonly get back a bunch of recommendations about how I could proceed on my own were I to continue trying to figure it out.
Recently, I asked a computer expert for help with my computer. I’m no expert in the IT area, nor do I want to be. My request went something like, “Would you help me figure out how to make blahdiblah work? It has been not working for a while and I need to get this handled soon because I’m concerned about suchnsuch.”
What I got back was a) an explanation that I really don’t need…
